I have a PS3 Super Slim model that we got at Christmas time, just over a year ago (yay, warranties). A few days ago, it notified me that an update to 4.70 was available, so after the kids were done playing Disney Infinity 2.0 and Skylanders Trap Team, I went into the system update screen and told it to install the update. For the first time, I opted to use the “Shut system down after update” option, as usually we do updates whilst waiting to play a game, not at the end of gameplay.
Well, we went to watch a DVD on it today and found the screen completely black. Not “no signal” like the TCL usually shows if it’s off. The Playstation was on, with its green light on and fans going. It was just… nothing.
So, in comes troubleshooting mode. Turn off the TV, turn it back on again. Change the channel (HDMI1 to HDMI3) and HDMI cable as well. Still nothing whenever it was on the PS3 channel.
On to the internet. Checked some forums where I basically found disdain for Sony support. Wondered if I could find the original cables to plug it in to the composite (yellow white red) ports, and where those ports are on the TV, haha, then wondered how to get it to use them. I found it offers a “Safe Mode” and tried enabling it.
Hold power to turn off. Hold power to turn on and keep holding power through two different beeps, where it turns off again. Hold power to turn on again, keep holding power through a beep then a double-beep, where it’s now in safe mode.
On the AV channel on my TV, I found the screen waiting for me to turn on my PS3 controller, which I did. Then, I tried the first option of rebooting it. Still nothing when I switched back to HDMI, so into safe mode again.
Next option was Restore Default Settings, which keeps saved information but resets many settings back, including video settings. It found an HDMI connection and asked if I wanted to switch to it, so I agreed and it was still black. Ugh. Back into safe mode again.
Restore Default Settings again, but this time told it not to switch to HDMI mode, and the full PS3 menu system came up. Yay, progress? I went into the Settings > Display Options where I could enable HDMI, but it would test it for 30 seconds and bounce back if it didn’t work. That was useful, so I tried a few times using the two cables in HDMI1 and HDMI3, neither of which worked.
Then, I remember seeing some forum posts where people unplugged everything in their troubleshooting. I didn’t go that far, but the next time I switched to HDMI3, I turned the TV off and back on again, and noticed the image looked slightly different (black square on a darker black background). So, I switched to HDMI again and was greeted by my full PS3 menu!
So, I think my resolution was a combination of: switch HDMI cable and channel, restore default settings, and reboot my TV. And that’s the last time I tell the Playstation to shut down after installing an update. I’m gonna monitor that baby!
http://www.playstation.com/en-us/support/system-updates/ps3/ – shows latest PS3 update and even allows for downloading of it. Haven’t tried this myself, but maybe for the next update, I’ll try a manual installation.
https://support.us.playstation.com/app/answers/detail/a_id/1488/~/safe-mode-on-ps3 – how to enable Safe Mode on the PS3 and what the different options do.